Edition #47
July 5, 2026
Welcome to The W Profile, a study of the women leading at the intersection of sports, media, and global business. As college athletics adopts professional structures, it is instructive to look to the visionaries who have already mastered the complexities of the corporate world. By bringing C-Suite lessons to the athletics community, this series will provide leaders with the insights necessary to build a lasting legacy.
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Introduction
Historically, Wall Street megabanks have rewarded leaders who protect their sprawling empires, but Jane Fraser was elevated to the helm of Citigroup with a clear mandate to dismantle the status quo. While she made history in March 2021 as the first woman to ever lead a major U.S. bank, her legacy is not being built on a milestone—it is being built on the most aggressive corporate restructuring the financial sector has seen in decades.
She is responsible for fundamentally rewiring Citi from a sprawling, heavily siloed global behemoth into a streamlined, high-yield enterprise. Her leadership is defined by a rigorous focus on radical simplification, the aggressive shedding of underperforming global consumer markets, and a commitment to proving that modern banking requires both decisive restructuring and deep institutional empathy.
From McKinsey to the C-Suite
Fraser’s executive DNA is rooted in high-stakes strategy and crisis management. Born in Scotland and educated at Cambridge and Harvard Business School, she spent a decade at McKinsey & Company, where she notably made partner while working part-time to raise her young children—a highly unconventional path that signaled her willingness to challenge rigid corporate norms.
Since joining Citi in 2004, she has served as the bank's ultimate "fixer." She successfully navigated the fallout of the 2008 financial crisis in the mortgage division, overhauled the Global Private Bank, and served as CEO of Citi Latin America before becoming President of the entire firm. Her career path demonstrates a mastery of operational clean-ups: by the time she assumed the CEO role, she possessed a proven playbook for identifying structural rot and executing clinical, unsparing solutions. This unique perspective allows her to navigate Citi’s current overhaul with an analytical discipline that prioritizes sustainable, long-term returns over temporary market appeasement.
The Citi Playbook
Fraser approaches the turnaround of a legacy Wall Street bank with a strategy that treats organizational complexity as the ultimate enemy of growth. Her playbook encompasses three critical pillars:
➤ Radical Simplification: She has aggressively unwound decades of global expansion by exiting 14 international consumer banking markets. By executing major sell-offs across Asia and spinning off its Mexican retail unit (Citibanamex) via an upcoming IPO, she ensures the bank’s resources are concentrated strictly on markets where it holds a dominant competitive advantage.
➤ Structural Flattening: Fraser recently oversaw the most significant reorganization of Citi in two decades, stripping away entire layers of regional management. By eliminating institutional bloat and having the heads of the five core businesses report directly to her, she is actively rewiring the bank to make faster, more accountable decisions.
➤ Doubling Down on the Core: She has successfully shifted the bank's narrative away from trying to be "everything to everyone." Instead, Fraser is heavily leaning into Citi’s undeniable strengths—specifically its elite Treasury and Trade Solutions (TTS), cross-border commercial banking, and global wealth management—providing investors with a clear, empirical roadmap for future profitability.
Lessons on Empathy and Execution
Fraser has built a career as an unapologetic advocate for modernizing corporate culture. She leads with the philosophy that professional financial institutions must stop relying on the aggressive, sharp-elbowed management styles of the past to generate results.
She operates with the belief that a great CEO must balance ruthless business efficiency with human empathy. Early in the pandemic, she made headlines by banning internal video calls on Fridays to combat burnout—a rare display of emotional intelligence on Wall Street. Yet, her success proves that leading with empathy does not diminish a leader's capacity to make incredibly tough, clinical decisions about job cuts and restructuring. She translates cultural awareness into a highly effective management style that retains top talent while simultaneously holding them to exacting standards.
Takeaways
➤ Complexity is the Enemy of Growth: Fraser’s massive sell-offs prove that scale for the sake of scale is a liability. True value is unlocked by simplifying operations and focusing capital exclusively on high-yield, competitive advantages.
➤ Agility Requires Flattening: The structural reorganization of Citi shows that legacy brands cannot compete in modern markets if they are bogged down by excessive middle management. Faster decisions require direct reporting lines.
➤ Empathy is a Competitive Advantage: Fraser recognizes that modern workforces respond to leaders who treat them as human beings. Her focus on mental health and work-life boundaries is not soft; it is a calculated talent retention strategy.
➤ Fix the Foundation Before the Facade: Her tenure serves as a reminder that before a legacy brand can chase new, shiny market trends, it must first do the unglamorous, clinical work of fixing its foundational operations.
Read. Watch. Listen.
READ: A Fortune profile chronicles how Fraser turned Citi around after years of underperformance to achieve decade-high revenues. (link)
READ: Fraser recently sat down with Council on Foreign Relations President Michael Froman and former U.S. Secretary of Homeland Security Janet Napolitano to discuss the American economy and its impact on global events, among many other topics. (link)
LISTEN: On The David Rubenstein Show: Peer-to-Peer Conversations, Fraser explains her journey from a golf course in Scotland to the top of Wall Street, and how being a working mother shaped her approach to corporate efficiency and time management. (link)
Quote to Remember
Empathy is not being nice. It’s just being thoughtful about the other side of the table.
IN CASE YOU MISSED IT
Linda Rendle – Chief Executive Officer, The Clorox Company
Publication Date: Wednesday, July 1
Latriece Watkins – President and Chief Executive Officer, Sam’s Club
Publication Date: Wednesday, June 24
Thasunda Brown Duckett – President and Chief Executive Officer, TIAA
Publication Date: Wednesday, June 24
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(Posted from most recent over the last 15 days)
(NEW!) Senior Director of Gators VIP Experience - Gators VIP Experience (University Athletic Association, Inc. at the University of Florida / Gainesville, FL): Elevate the end-to-end experience for donors/partners/premium clients across all Gators Athletics programs. Oversees hospitality, gifting, procurement, and experience strategy to ensure excellence. More details HERE.
(NEW!) Assistant Coach Softball - Pitching Coach (Florida International University / Miami, FL): Provides assistance to the Head Coach with activities associated with the Softball program and student athletes, including recruitment, monitoring academic performance and social development, etc... More details HERE.
Performance Dietitian - Nutrition (University Athletic Association, Inc. at the University of Florida / Gainesville, FL): Responsible for all aspects of nutrition related to wellness/performance for assigned sports. Educates student-athletes on appropriate nutrition for optimum health and superior athletic performance. More details HERE.
Scholastic Supervisor (Texas A&M University / College Station, TX): Texas A&M Athletics seeks a Scholastic Supervisor (WBB & Equestrian) to provide academic support, mentorship, and eligibility oversight for student-athletes. Apply today. More details HERE.
Assistant Swimming & Diving Coach (Army West Point / West Point, NY): Recruiting, monitoring Cadet-athletes’ academic progress, scheduling, managing travel, and overseeing the discipline and conduct of the Cadet-athletes. More details HERE.
Assistant Swimming & Diving Coach (Ops) (Army West Point / West Point, NY): Coaching & recruiting Cadet-athletes, monitoring academic progress, and fostering their development, discipline, and conduct, overseeing the planning and execution of team operations and logistics. More details HERE.
Vice President and Director of Athletics (Florida Atlantic University / Boca Raton, FL): Visionary leader to oversee FAU Athletics, driving competitive success, revenue growth, student-athlete excellence, and strategic leadership while serving on the President's Executive Leadership Team. More details HERE. What would it cost to move to Boca Raton? Click HERE.
Athletics Travel Coordinator (Princeton University / Princeton, NJ): This role coordinates team and recruiting travel for up to 22 varsity sports and also business operations that include report reconciliation, departmental deposits, policy review and enforcement. More details HERE.
Assistant Coach - Women's Lacrosse (Duquesne University / Pittsburgh, PA): Reporting to the Head Coach, this position has the responsibility for assisting the head coach with all aspects of a Division I Lacrosse program. This is a full-time, 12-month position. More details HERE.
Head Women's Lacrosse Coach (Virginia Wesleyan University / Virginia Beach, VA): Virginia Wesleyan (becoming Batten University 7/1), a NCAA Division III institution and a member of the Old Dominion Athletic Conference, is accepting applications for a Head Women’s Lacrosse Coach. More details HERE. What would it cost to move to Virginia Beach? Click HERE.
Vice President of Athletics and Recreation (St. Mary's College of Maryland / St. Mary's City, MD): Senior Cabinet leader responsible for strategic oversight of athletics and recreation, including enrollment, fundraising, and athletic excellence while supporting SMCM’s mission and long-term vision. More details HERE. What would it cost to move to St. Mary's City? Click HERE.
Head Acrobatics & Tumbling Coach (West Virginia State University / Institute, WV): Responsible for all aspects of the Acrobatics & Tumbling program. More details HERE. What would it cost to move to Institute? Click HERE.
Diving Coach (Florida International University / Miami, FL): Provides assistance to the Head Coach with activities associated with the Swimming & Diving program and student athletes, including recruitment, monitoring academic performance and social development. More details HERE.
Assistant Athletic Trainer (Florida International University / Miami, FL): Florida International University's Athletics Department is seeking an Athletic Trainer to support the health, safety, and performance of student-athletes. More details HERE.
Assistant Coach, Women's Lacrosse (Kennesaw State University / Kennesaw, GA): Assists with coaching, recruiting, scheduling, budgeting, fundraising, player development, academic support & administrative duties while ensuring compliance with KSU, NCAA & conference regulations. More details HERE.
Assistant Strength and Conditioning Coach (Florida International University / Miami, FL): Enhances the physical and mental development of student-athletes through the establishment of specific training programs and activities to increase the performance of student-athletes. More details HERE.
Sr. Assoc. AD for Revenue Generation (Southern Methodist University – SMU / Dallas, TX): The Senior Associate A.D. for Revenue Generation will assist with the implementation and execution of key strategic revenue generation initiatives across the department. More details HERE. What would it cost to move to Dallas? Click HERE.
Director, Wrestling Operations (Army West Point / West Point, NY): Manage internal team operations and logistics: team travel, team meals, on-campus recruiting, and off-campus recruiting for coaching staff. Support external efforts: designing social media strategy. More details HERE.
Director of Sports Communication (SUNY New Paltz / New Paltz, NY): Oversees all facets of athletics communications including media relations, digital strategy, website management, social media, branding, game-day operations, including live stats and event coverage. More details HERE.
Athletics Mental Health and Performance Counselor (University of Arizona / Tucson, AZ): Help Arizona student-athletes thrive. Lead mental health care, performance psychology, and wellness initiatives while shaping a championship-focused culture of growth, resilience, and success. More details HERE.
Director, Business Office, Accountant (Army West Point / West Point, NY): Focused on accounts payable, purchase orders, cash & travel advances, month end close, audits, United States Military Academy (“USMA”) and related party transactions and vendor payment processing More details HERE.
Associate Director, Development (Athletics) (Kennesaw State University / Kennesaw, GA): Join the team at Kennesaw State University and become part of a supportive and thriving community. More details HERE.
Assistant Men's Soccer Coach (Army West Point / West Point, NY): Coaching Cadet-athletes, recruiting, monitoring Cadet-athletes’ academic progress, scheduling, managing travel, overseeing the discipline and conduct of the Cadet-athletes. More details HERE.
Assistant Coach - Baseball (Missouri State University / Springfield, MO): The Assistant Coach is responsible for specifically designated aspects of the sport, exercises independent judgment in providing technical expertise in the fundamentals of the sport. More details HERE.
Assistant Director of Athletic Counseling (Oregon State University / Corvallis, OR): Provide strategic leadership for academic counseling, supervising a team of academic counselors across all sports. Responsible for establishing, maintaining, and promoting best practices. More details HERE.
Assistant Manager of Facility Events and Rentals (Massachusetts Institute of Technology – MIT / Cambridge, MA): Working in conjunction with students, coaches, faculty, and staff, provides management for the evening and weekend operations of facilities with a focus on managing and supervising athletic events. More details HERE.
Vice President of Athletics (Baker University / Baldwin City, KS): Seeking a high-energy leader committed to competitive excellence, student-athlete success, and advancing the University’s values of integrity, service, innovation, and community. More details HERE.
Senior Director/Director of Athletic Business & Finance - Business & Finance (University Athletic Association, Inc. at the University of Florida / Gainesville, FL): Perform and manage services for the UAA Business & Finance office. Oversee the monthly/quarterly/annual UAA required financial statements and reporting. More details HERE.
Director, Athletics Fields (Kennesaw State University / Kennesaw, GA): Responsible for leading athletic field operations, turf maintenance, staff, budgets, and vendors to ensure safe, high-quality, NCAA-compliant playing surfaces for athletics and special events. More details HERE.
Deputy Athletics Director, Internal Operations (Towson University / Towson, MD): This position provides oversight of internal operations, student-athlete development initiatives, departmental policy and compliance functions, conference and NCAA reporting. More details HERE. What would it cost to move to Towson? Click HERE.
Tyler Family Endowed Director of Student-Athlete Development (University of Arizona / Tucson, AZ): Empower Wildcats beyond competition. Lead career readiness, leadership development, and life skills initiatives that prepare student-athletes for success in college and beyond sport. More details HERE.
Hockey Equipment Manager (Army West Point / West Point, NY): Manages all equipment operations for the Division I Men's Ice Hockey program -procuring, maintaining, and overseeing uniforms, equipment, and gear for athletes, coaches, and support staff. More details HERE.
Financial Analysis, Manager II (University of Arizona / Tucson, AZ): Drive financial strategy for Arizona Athletics by leading complex reporting, data analysis, benchmarking, and forecasting to support informed decision-making and organizational success. More details HERE.
Nutritionist (University of Arizona / Tucson, AZ): Help fuel championship performance by delivering expert sports nutrition counseling, education, and meal planning to support the health, wellness, and success of Arizona student-athletes. More details HERE.
Assistant Director, Ticket Operations (University of Arizona / Tucson, AZ): Support the Wildcat fan experience by managing ticket operations for assigned sports, overseeing event-day box office functions, and delivering exceptional customer service. More details HERE.
Associate Director, Ticketing (University of Notre Dame / Notre Dame, IN): Part of a dynamic ticket office team - primary responsibility for a reserved seating sport while helping shape and elevate the overall ticketing strategy. More details HERE.